All items that are not made-to-order, may be returned within 14 days for full refund, undamaged and in original packaging. Return postal charges are at your expense. Refunds will normally be processed within 3 working days of the item being received back.

This excludes rings made specifically to your size, and commissions where the item has been either designed for you, or made with gemstone combinations not available off-the-shelf.

Although generally I cannot accept returns of earrings for hygiene reasons, I can accept them on the range of 

aluminium earrings with sterling silver ear-wires. While I cannot reuse the ear-wires, they are easy to change and I am prepared to take the cost as it will be rare and hasn't happened yet.

 

Of course, any item with a manufacturing defect may be returned, and I will replace free of charge. Replacements will usually be sent out within three working days of the item being received. However, in the exceptional case of being out-of-stock, it can take up to 10 days to re-make aluminium jewellery stock, and 3-4 weeks for silver jewellery (largely due to turnarounds of hallmarking at the Assay Office beyond my control).

To discuss a return, please contact me via any of the Contact Info on this website, or specifically via email: jfranklin3142@gmail.com

Phone 07834 353641

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